Frequently Asked Questions
Tax Related Questions
Definitions of Tax Terms
IRS Forms Supported by PriorTax
IRS Rejection Codes
Contact the IRS or State

Knowledge Base

Frequently Asked Questions

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Is my information secure on your site? Yes – absolutely. We understand and value how critical your personal information is, in the wa...
Do I need to create a login ID and password to be able to use your website for doing my taxes? What if I forget my login ID and password? Yes - You will be required to create a login ID and password associated with your account. You...
How do I use your website? It's simple. Log into to our secure server using your unique user ID and password. Answer the ...
Do I have to finish my return in one session? No. You may go through the program at your own pace. The information you enter is stored by cl...
Is there free help available while I'm preparing my return? Yes, free help is available within the Help/Advice section . Our comprehensive FAQ/Knowledgeba...
Will I be able to make changes to the information that I have entered? If you catch your mistake right away, just change the information in the appropriate box. If y...
Why can't I E-file using your tax program? The IRS deadline for e-filing 2005 tax returns was October 16th, 2006. No one can e-file a 20...
I live and work abroad (e.g. on military assignment). Can I prepare my return using your website? Yes. Our interview is prepared to deal with taxpayers living abroad, such as those working in ...
How long will it take to complete my return? It takes typically between 10-20 minutes to complete a simple tax return but the amount of tim...
I completed my return over 24 hours ago, why haven't I received the emailed copy of my tax return? Many Email providers have spam filters, also called junk mail filters, that screen automatical...
I received an email stating that there was a message waiting for me on my status page, how do I read and respond to it? Simply log in using your original username and password, and scroll down to the chat box on yo...
I have a bank account. Can I arrange for my refund to be directly deposited into my account? Absolutely yes – We can include your routing and account numbers so that your refund is direct...
When will I receive my refund money? Approximately 4-6 weeks after the IRS receives your mailed return.