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Knowledge Base

Tax Questions

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Who Must File If you earned as much as shown below and are under 65 years old, you must file an income ta...
I moved last year, which address should I use on my tax return? Should I inform IRS about my move? If you have moved, use the current address when you file your taxes. The IRS recommends contac...
How do I update my personal information for the purpose of withholding? You can update your personal information by submitting the Form W-4, Employee's Withholding Al...
Why didn't I receive Earned Income Credit (EIC)? You must meet the following requirements to receive Earned Income Tax Credit: •...
Why did I not receive the Child Tax Credit for my dependent? Your dependent must meet 4 conditions in order for you to receive the Child Tax Credit:
Why did I not receive the Credit for Child and Dependent Care? In order to receive the Credit for Child and Dependent Care, you must meet 5 conditions: <...
Why do I have to print, sign, and send in the 8453-OL form? The primary purpose of the 8453-OL form is to authenticate the electronically filed informatio...
What states allow electronic filing? The following states support electronic filing of their returns: Alabama, Arizona...
Do I have to report income from Child Support payments? No, income from Child support is non-taxable income and should not be reported on your return....
I received another tax document (such as a W-2) after I submitted my tax return. What do I do? Email us or leave a note on your status page as soon as you know that your tax situation has c...
What is an amended return, when is it necessary, and how do I go about filing one? You should file an amended return (1040-X) if there are items on your tax return that were ...
For more information on Federal Income Tax for individuals visit the Internal Revenue Service at http://www.irs.gov/individuals/index.html
What States levy a personal income tax? If you earned income in a state that taxes personal income, you must file a tax return. The f...
What States do not levy a personal income tax? If you earned income in a state that does not tax personal income, then you do not need to fil...