Frequently Asked Questions

Frequently Asked Questions
Tax Related Questions
Definitions of Tax Terms
IRS Forms Supported by PriorTax
IRS Rejection Codes
Contact the IRS or State

Knowledge Base

Article
Why PriorTax? Fast and worry free, the PriorTax program simplifies the task of filling out your income t...
What if I need help? Our highly trained tax professionals are here to help you every step of the way via phone,...
How do I know I’m getting the best refund I can? First, our application meticulously combs the complex IRS tax code to for all deductions a...
What if I make a mistake? What if you do? If you make a mistake in the process of entering your information, simply erase the entry ...
Is this site safe and secure? Yes, PriorTax is absolutely safe. Keeping your personal data secure is our highest priority. T...
What are people saying about PriorTax? Here’s what some of our customers are saying about the service they received with PriorTax.
Do I need to create a username and password? What if I forget my username or password? Yes, in order to complete your return, you will need to create an account, which involves crea...
How do I use your website? Using PriorTax is easy. All you have to do is create an account using your unique username and...
Do I have to finish my return in one session? No, you do not. You can proceed through our application as quickly or slowly as you please. If...
Why can’t I e-file using your tax program? You can always e-file your current year return with PriorTax. The IRS closes e-filing for curr...
I live and work abroad. Can I prepare my return using your website? Yes, our tax application is fully equipped to deal with taxpayers living and working in a fore...
How long will it take to complete my return? The amount of time it takes to complete your return is dependent on the complexity of your tax...
How can I access my completed tax return? Twenty-four hours after you complete your tax return, you will receive an email alerting you t...
I received an email stating that there was a message waiting for me on my status page, how do I read and respond to it? You can view and respond to messages from PriorTax by logging in to your account and scrolling...
I have a bank account. Can I arrange for my refund to be directly deposited into my account? Yes, in fact we recommend that you have your refund direct deposited into your account - it’s ...
When will I receive my refund money? PriorTax is not in control of when you receive your refund money. As soon as you file your ret...
What years can you file taxes for on PriorTax? You can file late taxes from as far back as 2005 and get your current year 2011 taxes in befor...
Can I go online to find out whether I filed (or missed filing) a prior year tax return? Unfortunately, the IRS does not offer an online tool that tells you which prior year tax retur...
Can I file both state and city taxes with PriorTax? PriorTax allows you to file both resident and nonresident state tax returns in all fifty state...
Can I file Schedule K-1 [Partner’s Share of Income, Deductions, Credits, etc.] with PriorTax? Unfortunately the PriorTax application does not currently handle Schedule K-1. But there is a ...