California records indicate that the primary taxpayer did not file a prior year individual income tax return and does not have a prior year California Adjusted Gross Income (AGI) amount to report. This simply means you cannot sign your return electronically. You can still e-file by signing Form 8453-OL.
Fix #1: Sign into your PriorTax account and follow the on-screen instructions to complete Form 8453-0L. If you have any questions, contact our customer support team via phone, livechat or email.