Ineligible for PIN: The primary taxpayer is under the age of 16 and/or has never filed a tax return and/or has an invalid PIN or AGI.
Fix #1: Sign into your account and verify that the primary taxpayer's SSN and last name matches his/her Social Security Card. If not, you can update this information right from your rejection status page and resubmit for filing.
Fix #2: Sign into your account and verify that there are no misspellings in the last name and SSN. The middle initial and suffix should also be entered in the appropriate field(s). If not, you can update this information right from your rejection status page and resubmit for filing.
Fix #3: If all provided entries seem to be correct to the best of your knowledge, then you may need to paperfile your tax return and contact the Social Security Administration directly to update the information on file for you.
Fix #4: You can still file by completing Form 8879. To do so, sign into your PriorTax account and follow the instructions to complete this form and resubmit for filing.